Curbside Pickup

Directions for Curbside Pickup (printable pdf) (updated November 9, 2020)

Place your holds using email, phone, app, or catalog.

You will receive an email or phone call stating that your items are ready for pickup

Schedule a time to pickup your books.

Come to the library at the scheduled time.

Park in one of the marked parking places

Call the library to inform them you have arrived.

When you are given the OK go upstairs to the front door and pick up your items.  If the weather is bad the pick up table will be inside the front doors.

FAQs

How do I place a hold?

How will I know when to go to the library to pick up my items?

How do I schedule a pickup time?

What is Curbside pickup?

Why Curbside Pickup?

When can I come to the library to get my materials?

How do I return my materials?

How long does the virus stay on books?

Why is the book I have returned still on my account?

How long can I keep my materials?

Will things change?

Can I donate books I no longer want to the library?

Policies

How do I place a hold?

Place holds on the items you want by calling 315-322-5673, emailing the library at madlib@ncls.org, or using the catalog at ncls.org. Make sure you select the Madrid Library as your pickup.

How will I know when to go to the library to pick up my items?

You will recieve an email or a phone call to inform you your items are ready for piclup. Once you receive the message that your items are available please call the library to schedule a pickup time.  As of 6/19/2020 the pickup times are in 15 minute intervals. Check when can I come to the library to get my materials? to see what times the library is offering pickup.

How do I schedule a pickup time?

You can call the library (315) 322-0322 to schedule a pickup time.  We have two deliveries a week, at this time not all libraries are open, so items will average a two weeks wait time once you place a hold.

What is curbside pickup?

Curbside pickup is a way to borrow books from the library without coming into contact with anyone else.

Why Curbside Pickup?

In order to be able to serve our patrons as well as to protect our staff, volunteers, and our high-risk population, the library has decided to offer this service. It helps us maintain social distancing, and allows us to offer some of our services safely. Please refer to the COVID-19 update pages for more information.

When can I come to the library to get my materials?

Monday 2:15 -6:45pm
Tuesday 2:15 - 4:45pm
Wednesday 2:15 - 6:45pm
Thursday 2:15 to 4:45pm
Friday 10:15am - 12:30pm

Call the library (315) 322-5673 and schedule a pickup time for one of the above days.

How do I return my materials?

In the outside library book drop. For the safety of all borrowers and library staff, we ask that patrons utilize the book drop for returning materials. This will allow staff to safely and properly process materials for lending again.

How long does the virus stay on books?

Viruses dry up quickly on paper, libraries have received new recommendations to quarantine books for 96 hours. Studies have found that the Coronavirus on the inside pages on regular books will are no longer detectable after 72 hours. A new study, has found that on glossy pages and board books it takes 96 hours for the virus to become undetectable.  The library is quarantining all items coming into the library for 4 days. We ask that book pages not be sprayed, wiped, or otherwise made wet, as that would damage the book. You are free to use a disinfectant wipe on the plastic book cover, and to "quarantine" your books before use. Further, please wash your hands regularly, avoid touching your face, and do not cough or sneeze on the books.

Why is the book I have returned still on my account?

Returned items are quarantined at the library for 96 hours before being checked-in and recirculated. Because of this, it may take up to five to seven days for a returned item to appear as "Returned" in your account. If it has been more than 9 days since you returned your item and it is still on your account, please call the library.

How long can I keep my materials?

2 weeks to 4 weeks depending on the item. Libraries work best when everyone shares responsibility - so even if we do not have fines, we ask that you please honor our checkout time limits. If materials are not returned, after enough time passes we would consider the book "lost" and a bill would be sent to replace the item.

Will things change?

Yes. The library Board of Trustees and Director do not come to these decisions lightly - they safety of our staff, and patrons is our top priority. For these reasons we will be constantly evaluating our processes, protective equipment, cleaning materials, and guidance from local health officials. Specific to the curbside pickup service, we are ensuring staff has appropriate personal protective equipment, practicing social distancing while working, and quarantining returned books for 72 hours before handling.

Can I donate books I no longer want to the library?

Not right now. Due to the efforts to safely prepare our locations for socially distant services, unfortunately at this time we are not prepared to accept book donations at the library. Please do not leave donations on the curbside pickup table, and do not place donations in the book drop. We will gladly accept donations once again in the future, and will make that announcement when ready.

Policies